IDC found that 44% of companies have moved to a “digital-first” approach for customer experience. Although many organizations tend to be slow at adopting new practices, technology is evolving at a rapid rate and it’s no longer possible to avoid digitization, especially as consumer demands change. Nowadays, people want faster, more efficient service from every organization they approach, regardless of industry or size. In fact, 75% of consumers are more likely to make a purchase from a company that recommends products based on their preferences, knows their name, and understands their purchase history. It’s no secret: consumers want a “digital-first” approach that gives them an immersive experience.
When we speak about a “digital-first” approach, we’re talking about leveraging the power of technology to achieve an improved customer experience. Essentially, it’s all about mixing the right digital technologies – from hardware to software to cloud-based applications – to improve the way your processes, products, and people work. If you’re not delivering a personalized level of service, you’re bound to fall behind the competition. It’s more important than ever to strategically weave technology into your business – and unfortunately, legacy tools and outdated systems won’t do.
Alliance Technology Partners provides IT services that help organizations of all types and sizes adopt a “digital-first” approach to improve customer experience. We specialize in serving the following industries:
Alliance Technology Partners is the Trusted Choice for St. Louis IT Services That Meet Your Unique, Industry-Specific Requirements. Call (888) 891-8885 Now.