Does your IT staff quickly fall behind when they have to complete a project?
What about daily support tickets – is there a delay in getting them resolved?
You could hire additional employees, but if things slow down, then you’ll have too many professionals on staff.
An internal person or team can only offer so much in terms of availability, time, and skill sets. You might have the most talented person or people and they will still be limited in what they can do.
What’s the solution? Many businesses are turning to co-managed IT services.
Daily IT activities, such as patches, user helpdesk, adds, moves, and changes, do not require a high level of skill but are necessary for IT teams no matter the business. As a result, you may have discovered your growth projects have halted. All due, in part, because your IT team stays continuously preoccupied with keeping devices, the network, and your security updated.
90% of IT work is handling tedious (yet nonetheless important) daily tasks. You can try to stay on top of it yourself, but if you miss even one day, it could lead to downtime or a cybersecurity vulnerability.
No matter whether your IT team is overworked or in over their heads, the solution is simple – get the extra help you need from a local IT company like Alliance Technology Partners.
Via Armada Co-Managed IT Services, our team of experienced technology professionals can work with your existing IT staff to help pick up the slack, and keep your business covered when your IT staff is away from the office. Benefits include:
You can augment your internal team with additional support from ours. Don’t bother overworking your internal IT staff with an inordinate workload or tasks that are beyond their capability.
Cybersecurity is by far one of the highest priorities for IT teams right now — but unfortunately, maintaining security can be difficult, time-consuming, and complicated.
With Co-Managed support from Alliance Technology Partners, you get access to the full suite of Armada security services and solutions:
Best In Class IT Automation Platform: Leverage our best in class ticketing system to manage your help desk, projects, dispatch and track time. Extensive reporting allows you to track time and expense, as well as escalate issues to the Armada team any time you need help.
24/7 Network Monitoring and Remediation: Our network operation center (NOC) will monitor and proactively support your entire network. We can detect and resolve issues before they become problems to prevent down time..
IT Documentation Platform: Find, track and understand everything with a SOC 2-compliant documentation management platform. Features include Secure Password Management, Asset Tracking, Documentation Automation, Knowledge Base and SOPs, Mobile Accessibility, Domain & SSL tracking and more..
Network Monitoring and Care: We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realized there’s an issue..
Cloud License Management Portal: Manage all your cloud services in one, easy to use portal. Consolidate and simplify your cloud management processes.
Help Desk Support: The Armada Help Desk frees you from the “Always On” lifestyle. With Level 1 and 2 support available during business hours, after hours, or with 24×7 coverage, our U.S.-based Help Desk allows you and your team to be home in time for dinner.
While you celebrate birthdays, holidays or Saturdays, your users receive professional support from 200 certified Help Desk technicians as a natural extension of your team. Through chat, email and phone, our Help Desk delivers an unparalleled user experience because our technicians care about your users as much as you do.
Managed Threat and Response:Cybercriminals are targeting businesses more than ever, because they know that most small businesses are not prepared. They are deploying malicious programs on networks such as Ransomware, Keyloggers, Trojans, and Rootkits.
Armada employs multiple, synchronized layers of security to protect against a wide array of threats. Our Managed Threat Response solution provides 24/7 threat hunting, detection, and response to ensure threats are mitigated.
Cyber Security Boot Camp: As you probably know, the biggest cyber security risk to your network is people. Our Cyber Security Boot camp will show your users the tactics our enemies are using and how to protect themselves against an attack.
Dark Web Monitoring: It’s important to find compromised company credentials that surface on the dark web, as soon as possible — that’s what our Dark Web Monitoring service does. With our team keeping an eye on the Dark Web, you’ll enjoy a comprehensive level of data theft protection..
Armada Business Continuity and Disaster Recovery: Armada Business Continuity and Disaster Recovery uses the Gold standard in data protection and business continuity. Built with security in mind, Armada protects your data at the highest level. Furthermore, Armada allows organizations to quickly resume operations regardless of the type of disaster the organization incurred.