Better the devil you know than the one you don’t, right?
At least, that’s what they say. Often, when it comes to your IT company in St. Louis, the assumption is that if you’ve worked with one company, you’ve worked with them all.
If you’re not satisfied with the one you currently have, it’s probably not worth you’re the time and effort it’ll take to find a new one. You’ll just encounter the same problems.
But really, this is a rather baffling assumption – as with any market, how could you expect the many, many options available to you to be the same?
The fact is that they’re not – and not all IT companies are created equal. That’s why it’s crucial that you weigh your options – ask for client testimonials, case studies, service level guarantees and more so that you can be sure of what you’re getting in to. If this is to be your next IT company in St. Louis, you don’t want to rush into any arrangement without being sure you’ll get what you need.
Ineffective IT support often means applying a “band-aid” solution that doesn’t really get to the root of the problem. The problem is that while the hardware may work when you get it back from them, there’s no guarantee it’ll last for long. That means there’s no way of knowing how quickly you’ll have to call them again to come back and do the same thing.
Did they provide support via a remote access tool? Did they come to visit on-site and fix the problem for you? Or did they just lead you through a list of steps to try to get a fix?
Sure, sometimes when it’s a simple fix and you need it quick, having the person on the other end of the phone line tell you what to unplug and what to click can be an effective way to go about it.
But if it’s like this every time? That’s another story. You need an IT company in St. Louis that actively manages the support process – not one that tells you what to do.
Maybe it’s that they say they’ll be in that afternoon to fix something, but they actually show up the next morning. Maybe they say they’ve updated your systems, but you’re still getting prompts.
No matter what the lies are, if you think your support provider is being untruthful, then you need to make a change.
After all, you’re hiring this company for their technical capabilities. They should have years of experience and a range of technical certifications that make them fit for the job.
Whether you think you’re getting their most novice technician most of the time, or even worse, that their team as a whole is just Googling answers to your questions, then it’s time to move on.
If you feel that you’re just getting a range of generic IT services that don’t actually consider compliance needs, then you need to find an IT company in St. Louis that can deliver.
Do any of these signs ring a bell?
Then it’s time to make a change. Keep an eye out for our follow up blog, where we’ll explain exactly how to find the right IT company in St. Louis, as well as how to transition to them without any problems.
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