The Alliance Partner Network provides multi-vendor
IT services, delivering superior resolution to
client/server hardware challenges. We serve
customers in commercial markets with over 15,000
certified technicians located throughout North
America. We get the right technical skill and the
right part to the right location at the right time
for fast and predictable problem resolution for our
customers' hardware challenges.
Only best of breed service providers are approved into the
program. We have engineers that specialize in
Small and Medium Business Solutions, IT
Security,
VoIP, Virtualization, Infrastructure Solutions,
Enterprise Storage, Disaster Recovery, and more!
Search the Network
The process is simple. On the left hand side, fill
in the information requested.
Within two hours, we
will contact you with the results!
Services Offered
Maintenance
Services for In-Warranty
and Out-of-Warranty Equipment |
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We deliver full service
maintenance covering both in-warranty and
out-of-warranty multi-vendor equipment.
Services include remedial maintenance,
replacement parts and technical engineering
support. Services are available on-site or
through our centralized depot facility,
depending on your requirements and
manufacturer guidelines. Alliance
offers coverage
for products of over 200 manufacturers.
Available on a per item or per seat basis.
We Provide fast turn around of high-quality
parts and advanced equipment exchange.
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- On-Site Service
- 4 hour, 8 hour or 16 hour
response
- Same, next or second business
day resolution
- Depot Repair Service
- Available for a
broad range of equipment
- Ship or carry-in service
- 5 day return, 24 hour
replacement
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Point-of-Sale (POS)
Maintenance Services for Retailers
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We offer full service maintenance for your multi-vendor
POS systems, including terminals, flat screens/monitors,
scanners, signature capture and verification devices,
printers and in-store processors. We cover both
in-warranty and out-of-warranty equipment, delivering
on-site for your store locations throughout North
America.
- On-Site Service
- Same and next business day resolution
- 8x5 and 7x24
- Depot Repair Service
- Ship or carry-in service
- 5 day return, 24 hour replacement
| Technical Staff |
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We can provide on-site,
dedicated technical staff to augment your
internal IT resources as a cost effective
alternative. We offer certified technicians
and flexible scheduling to meet your exact
requirements, including Hardware, Software
and Network Engineers. These competitively
priced resources are available on full or
part-time basis and can perform break-fix
repairs, desk side support, network
administration and other activities.
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| Ad Hoc Services |
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In support of your
budgeting requirements, we offer the option
of designating pre-paid funds for ad hoc
service requests that are outside the scope
of your service contract. Pre-paid funds can
be used towards ad hoc equipment repairs,
desk side support, IMAC support,
non-warranty parts purchased for repair and
other requests.
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Equipment Serviced
| General Systems |
- Desktop PCs and peripherals
- Notebook PCs and peripherals
- Multi-media PC's and peripherals
- Servers and peripherals
- Data storage systems
- Desktop printers
- Network-enabled and high volume
printers
- Network appliances
- Hubs, switches and routers
- Windows NT and NetWare operating
systems
- Legacy systems
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| Retail Systems |
- POS terminals
- Flatscreens/monitors
- Scanners
- Signature capture and verification
devices
- Receipt printers
- In-store processors
- Kiosks
- Plasma Monitors
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| Other Industry-Specific Systems |
- Digital photo capture and storage
systems for identification applications
such as driver licensing and security
- Retail banking document printing and
validation systems
- Financial services automated voice
recording
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Call now to talk to an
Alliance expert on how you can take advantage of the
Alliance Partner Network
888-891-8885 option 4
