Demand Management

1. New Issues

New Issues may originate nearly anywhere within an enterprise. They may appear in current projects, customer service departments, help desk groups, and external systems. Highly diverse issues may be tracked even if they contain data or data structures that are unique to the organization, or to the project itself.

2. Routing Rules

Routing Rules define the resolution path for that issue. Assignments, roles, flow, placement, review, approval process, and other requirements for success are determined here.

3. Notification

Notification by email may be sent automatically as needed to facilitate collaboration and synchronization via user-defined software settings.

4. Review

Issues may be automatically routed to projects, tasks, teams, individuals, or may be routed to a person who evaluates and re-routes them. Further, if a review is not required at the time for certain issues, they may be automatically linked together for ease of approval later on.

5. Issue Assignment

Issues can control workflow by being linked to projects, tasks, or other issues.

6. Issue Approval

Issue tracking may or may not be set to require a final approval before being declared complete.

7. Issue Completion

Users are automatically notified of any relevant status changes including completion. Approval flows may be set up in almost any manner. For example, a group of linked issues may be declared complete whenever one of the linked issues is marked as completed.

8. Reports

Reports may be generated quickly and easily by searching the enterprise's project databases. The project manager may wish to report on outstanding issues or on issues completed this week. Timely reports help project stake holders and organization managers stay interested, up to date, and in the business loop. Search capabilities include grouping, filtering, and/or aggregating the information.