Your business success depends on your IT Infrastructure. You need to deliver proactive services that not only keep your network up and running, but running effectively and efficiently. AllianceNOC delivers increased performance, security and reliability.
Affordable Remote Monitoring,
Remediation
and Preventive Maintenance
Our
convenient, affordable and automated Global NOC service handles
routine system maintenance and network monitoring functions on a
24/7 basis.
We take care of it all escalating alerts,
reviewing backups, defragmenting your hard disk, deleting
temporary files, preventing viruses and reducing spam without
interruption to your daily business operations.
The result: Youre free to focus on your core business, rather
than your technology.
Because every organizations requirements are different, we offer a choice of service packages to give you the flexibility you need.
Three Service Packages Available
Every package includes:
Maintenance Services patching, spyware, antivirus and
preventative tasks
Monitoring, alerting and escalation 24/7 or after business
hours
Up/down alerting in network devices
|
ACTIVITY |
GOLD |
PLATINUM |
PLATINUM + |
|
24X7
Monitoring and alerting |
Yes |
Yes |
Yes |
|
Troubleshooting and fix - Servers |
|
Yes |
Yes |
|
Troubleshooting and fix - Desktops |
|
|
Yes |
|
Preventive
Maintenance on Desktops |
Yes |
Yes |
Yes |
|
Pro-active
Maintenance on Servers |
Yes |
Yes |
Yes |
|
Patch
Management on Servers and desktops |
Yes |
|
|
|
Asset
Inventory Reports |
|
Yes |
|
|
Reports |
Yes |
Yes |
|
|
Operations
portal |
Yes |
Yes |
|
|
Disk Defragmentation |
Yes | Yes | Yes |
|
Temp File Deletion |
Yes
|
Yes | Yes |
|
Anti-Virus/Anti-Spyware |
Yes |
Yes |
Yes |
Gold Comprehensive 24/7 Maintenance
Package for Desktops & Servers
Preventative Maintenance
for Desktop includes:
24/7 monitoring
Patch management
Antivirus/antispyware
Temp file deletion
Disk defragmentation
Asset/inventory reporting
Preventative Maintenance for Server includes:
24/7 monitoring
Patch management
Antivirus/antispyware
Preventative maintenance for Exchange/Active Directory
SOPs for correction before escalation
Limited administration
Platinum Comprehensive 24/7 Maintenance
and Remediation
for Desktops & Servers
Preventative Maintenance for Desktop includes:
Everything in Gold package
Preventative Maintenance for Server includes:
Everything in Gold package
PLUS remote troubleshoot and fix (alert and resolution)
PLUS move/add/change users or groups
Optional: Preventative maintenance for routers, firewalls, and
switches
Platinum Plus Comprehensive 24/7 Maintenance
and Remediation
for Desktops & Servers
Preventative Maintenance for Desktop includes:
Everything in Gold package
Plus - Troubleshoot and Fix
Preventative Maintenance for Server includes:
Everything in Platinum package
PLUS remote troubleshoot and fix (alert and resolution)
PLUS move/add/change users or groups
Optional: Preventative maintenance for routers, firewalls, and switches
